Breakthrough: How Great Companies Set Outrageous Objectives and Achieve Them
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Описание:
1. Pursue outrageous objectives2. Focus on the future
3. Place an emphasis on the customer and a secondary emphasis on cost reduction
4. Emphasis process improvement over improvement of existing activities
5. Use advanced technology
6. Focus on core initiatives that span the enterprise
7. Use human resources in new and creative ways
8. Identify and exploit growth opportunities.
9. Progressive : Innovated with the Progressive Automated Claims Management system (PACMAN); spent $30 million; reduced claim cycle time from 42 days to 6 days.
10. CR England : Implemented the OmniTracks Satellite system for 1,400 vehicles; the system allowed two communication; installed EDI for invoicing reducing cost from $5 to 15 cents per invoice; electronic scheduling allows delivery schedules within a two-hour window 98 percent of the time; maintenance innovation has increased truck mileage, 1,000 miles per month.
11. American Standard: Reduced inventory by using demand flow technology focusing on make-to-order production model. The company goal was to free up $500 million in cash by doubling inventory turns; and implemented a debt-service payments.
12. Country wide: Creates a new division to market home loans for customers. Countrywide increased loans twenty fold in four years, to $32 billion in volume. Countrywide reduce loan time to minutes from historical times of 40 to 42 days. Competitive pricing for low risk customers won business; reduced transactions cost to $748 against industrial average of $2,357.
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