Building Great Customer Experiences

Building Great Customer Experiences
Автор
 
Год
 
Страниц
 
240
ISBN
 
0333990137
Издатель
 
Palgrave Macmillan
Категория
 
Ваш потребитель

Содержание:

Путь к самопознанию человека, Порог духовного мира

Описание:

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organizations."There are not many people who understand the new paradigm of the Customer Experience. The emerging gurus on the subject are Colin Shaw and John Ivens with their holistic approach. We will all have to embrace the paradigm they are unlocking and focus on our Customer Experience if we are to be successful in the future. At Microsoft we understand the importance of this and are committing ourselves to this new world." Steve Harvey, Director of People, Profits amp; Loyalty, Microsoft "Many business books look at new companies and how they have become successful. This book bases itself in the reality in...

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