Business Process Mapping: Improving Customer Satisfaction

Business Process Mapping: Improving Customer Satisfaction
Автор
 
Год
 
Страниц
 
368
ISBN
 
0471079774
Издатель
 
Молодая гвардия
Категория
 
Ваш потребитель

Описание:

Praise for Business Process Mapping "A delight! The holistic approach transforms flowcharting into a powerful, customer- focused tool for business improvement. The running analog to a movie storyboard enlivens what could be a dry subject and, more important, it teaches the attitude and thought process of a skilled user. A must-read for the entire audit staff." ?? James Roth, AuditTrends "The authors cleverly use movie making and other examples to which the reader can readily relate to bring to life the important business subject of Process Mapping. The reader has fun and can better understand the concepts, techniques, uses, and holistic qualities of Process Mapping. This book represents a breakthrough in the approach to a must-know business area. In its zestful presentation, Business Process Mapping: Improving Customer Satisfaction assures us that we?re not in the Kansas-of-another-dull-business-book anymore!" ?? Michael R....

Похожие книги

Robotics,: Designing the Mechanisms for Automated MachineryRobotics,: Designing the Mechanisms for Automated Machinery
Автор: Ben Zion Sandler
Год: 1999
Electroanatomical MappingElectroanatomical Mapping
Автор: Amin Al–Ahmad
Год: 2009