Consumer Responses To Service Failure Events In Strategic Airline Alliances. A Justice Theory Perspective
 |
|
Описание:
In the past decade service firms have committed significant resources to operational aspects of collaborative business arrangements such as strategic alliances. Yet, there is little research on consumer responses to service failures in settings that...Похожие книги
 | Globalization and Technology: Interdependence, Innovation Systems and Industrial Policy Автор: Rajneesh Narula Год: 2003 |
 | Globalization and Technology Автор: Rajneesh Narula Год: 2003 |
 | Business Alliances Guide: The Hidden Competitive Weapon Автор: Robert Porter Lynch Год: 2004 |
 | Profit from Experience: The National Semiconductor Story of Transformation Management Автор: Gil Amelio, William L. Simon, William L. Simon Год: 2003 |
 | Alliance Competence : Maximizing the Value of Your Partnerships Автор: Robert E. Spekman, Lynn A. Isabella Год: 2002 |
 | Foreign Investment and Corporate Governance in China Автор: Yanni Yan Год: 2005 |