Crowning the Customer: How to Become Customer Driven
 |
|
Содержание:
Introduction: The Austrian Theory in Perspective, The "Austrian" Theory of the Trade Cycle, Money and the Business Cycle, Economic Depressions: Their Cause and Cure, Can We Still Avoid Inflation?, The Austrian Theory: A Summary
Описание:
What can the owner of an Irish supermarket chain teach anyone about customer service? Is the opening sentence in Feargals best-seller. Obviously he can teach them a lot. More than 25,000 copies sold! First to owners and managers then reordered for the staff. Feargal lists the basics for successful service including Listening, The Boomerang Principle and People Power. Read how focus groups are only one of eight listening channels, why you should abolish your head office, the power of the smile and much more.Похожие книги
 | The Austrian Theory of the Trade Cycle and Other Essays Автор: Ludwig von Mises, Murray N. Rothbard, Gottfried Haberler, Friedrich A. Hayek Год: 1996 |
 | Maintainability, Maintenance, and Reliability for Engineers Автор: B.S. Dhillon Год: 2006 |
 | The All-Season Investor : Successful Strategies for Every Stage in the Business Cycle Автор: Martin J. Pring Год: 2003 |
 | Innovation in Life Cycle Engineering and Sustainable Development Автор: L. Scott, Ph.D. Hansen Год: 2006 |
 | Business Cycle Theory Автор: Lutz G. Arnold Год: 1994 |
 | Cell Cycle Checkpoints and Cancer Автор: Blagosklonny M.V. Год: 2002 |