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Sense and Respond : The Journey to Customer Purpose Автор: Sue Barlow Год: 2005 |
Fundamentals of Customer-Focused Management : Competing through Service Автор: Joby John Год: 2003 |
Branded Customer Service: The New Competitive Edge Автор: Barlow J., Srewart P. Год: 2004 |
Value Innovation Portfolio Management: Achieving Double-digit Growth Through Customer Value Автор: Sheila Mello, Wayne Mackey, Ronald Lasser, Richard Tait Год: 2006 |
Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability Автор: Stanley A. Brown Год: 1998 |
Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.) Автор: Rebecca L., Csp, Cmc Morgan Год: 2002 |