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* meet customers’ expectations and satisfy their needs
* become easy to do business with
* determine the right times to bend or break the rules
* become fantastic fixers and powerful problem-solvers
* cope effectively with 'customers from hell.'
Extensively updated and expanded, the best-selling front-line customer service book ever published is now even better.
Simple Principles to Become a Millionaire Автор: Alex A. Lluch Год: 2008 |
Applied Contaminant Transport Modeling Автор: Chunmiao Zheng Год: 2002 |
Grow your People, Grow your Business Автор: Karen L. Jett, CMA Год: 2008 |
Rangers at Dieppe: The First Combat Action of U.S. Army Rangers in World War II Автор: Jim Defelice Год: 2009 |
Nanomaterials: New Research Developments Автор: P. G. Balakrishnan, John Rethinam Год: 2009 |
Hydraulic fluids Автор: Peter Hodges BSc. F.Inst.Pet. Год: 1996 |