Global Call Centers: Achieving Outstanding Customer Service Across Cultures and Time Zones
 |
|
Описание:
Although, this book is several years old, it did provide some insight into "Global Call Centers." I was specifically looking for how non-US Contact Centers equip their customer care personnel on how to deal with the U.S. consumer. Specifically, looking for competencies, accent neutralization, culturalization, emotional labor and training guidelines. This book would be a good starting point for a new call center manager that may be starting in the industry.Похожие книги
 | Starting Out: Sicilian Sveshnikov Автор: John Cox Год: 2007 |
 | Objects of Desire : Consumer Behaviour in Shopping Centre Choices Автор: Charles Dennis Год: 2005 |
 | Start a Business in Illinois, 5E Автор: Warda Год: 2007 |
 | Game Programming Gems 6 (Book & CD-ROM) (Game Development Series) Автор: Mike Dickheiser Год: 2006 |
 | Getting Rich in Your Underwear: How to Start and Run a Profitable Home-Based Business Автор: Peter I. Hupalo Год: 2005 |
 | Management of Communication Needs in People with Learning Disability Автор: Sam Abudarham Год: 2002 |