Continuing a best-selling tradition, the Handbook of Supply Chain Management, Second Edition features additional details of quality function, expanded coverage of the PDCA cycle, new emphasis on the sequencing of organization changes, and more informatn on demand-driven supply chain concepts. It explores techniques in strategic planning and operations, emphasizing changing supply chains and using case studies to illustrate applications of these techniques. The author also discusses multiple industrs and services, manufacturing and distribution operations, product issues, knowledge management, software selection, lean enterprises, operational reduction, network modeling, QFD, and more.