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25 Reproducible Activities for Customer Service Excellence Автор: Peter Garber Год: 2005 |
Managing Mobile Services: Technologies and Business Practices Автор: Raeisaenen V., Koivukoski U. Год: 2005 |
Remarkable Service Автор: The Culinary Institute of America Год: 2009 |
Evaluation of the Quality of Research Services at Universities Автор: Khaled Benkrid Год: 2010 |
A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement Автор: Rajesh K. Tyagi, Praveen Gupta Год: 2008 |
Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC) Автор: Mario Martinez, Bob Hobbi Год: 2008 |