Process Management to Quality Improvement : The Way to Design, Document and Re-engineer Business Systems

Process Management to Quality Improvement : The Way to Design, Document and Re-engineer Business Systems
Автор
 
Год
 
Страниц
 
2005
ISBN
 
0471942839
Издатель
 
McGraw-Hill
Категория
 
TQM

Содержание:

Повесть и рассказы, Свеча, Червона рута, Хатшепсут, Красная трава, День Дениса, Национальный вопрос и социальный аспект с сентября по май, По Миссири, Миссисупи, Белый арап, Надзиратель прошлого, Час ноль, Алое пальто, Поток

Описание:

Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implementthe principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider...

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