Quality Management Demystified

Quality Management Demystified
Автор
 
Год
 
Страниц
 
382
ISBN
 
ISBN10:0071443754
Издатель
 
McGraw-Hill Professional
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Описание:

Get past the hype to discover what quality management programs really work

Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

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