Restaurant Management: Customers, Operations, and Employees

Restaurant Management: Customers, Operations, and Employees
Автор
 
Год
 
Страниц
 
464
ISBN
 
0131136909
Издатель
 
Prentice Hall
Категория
 
Бизнес и экономика. Поступления - 2009 г.

Описание:

Identifies the crucial elements involved in the operation of a restaurant, and their interrelationships that are necessary to achieve success. Structured around the three parts of the meal experience - the customers, the operation (consisting of food, beverage and the physical facility) and the employees - the book examines how to effectively manage an existing restaurant operation. This edition continues its strong coverage of marketing, promotions, and employment issues, and captures the essential elements needed to produce satisfied customers and a profitable restaurant operation. Offers fully updated material including: Updated figures and numbers, Longitudinal analysis of recent trends, The latest demographic projections and the implications for managers, Added section on ergonomics and its impact on layout and design and New material on energy conservation and cost savings. Strategies for using the Internet as a promotional tool shows readers how to use technology to run and...

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