Sense and Respond : The Journey to Customer Purpose
 |
|
Описание:
Book Description The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the center of the process and the organization needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.Похожие книги
 | Branded Customer Service: The New Competitive Edge Автор: Barlow J., Srewart P. Год: 2004 |
 | Fundamentals of Customer-Focused Management : Competing through Service Автор: Joby John Год: 2003 |
 | Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability Автор: Stanley A. Brown Год: 1998 |
 | Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Автор: John R. DiJulius III Год: 2001 |
 | Value Innovation Portfolio Management: Achieving Double-digit Growth Through Customer Value Автор: Sheila Mello, Wayne Mackey, Ronald Lasser, Richard Tait Год: 2006 |
 | The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (Series on Resource Management) Автор: David Frederick Ross Год: 2008 |