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Managing Mobile Services: Technologies and Business Practices Автор: Raeisaenen V., Koivukoski U. Год: 2005 |
25 Reproducible Activities for Customer Service Excellence Автор: Peter Garber Год: 2005 |
Remarkable Service Автор: The Culinary Institute of America Год: 2009 |
Evaluation of the Quality of Research Services at Universities Автор: Khaled Benkrid Год: 2010 |
Next-Generation Network Services Автор: Wood R. Год: 2005 |
Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC) Автор: Mario Martinez, Bob Hobbi Год: 2008 |