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Mind Your PS & Qs Автор: David Covey Год: 1998 |
Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC) Автор: Mario Martinez, Bob Hobbi Год: 2008 |
Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition) Автор: David L. Goetsch, Stanley Davis Год: 2004 |
Sales Promotion: How to Create, Implement and Integrate Campaigns That Really Work Автор: Julian Cummins, Roddy Mullin Год: 2003 |
Fundraising: Hands-On Tactics for Nonprofit Groups Автор: L. Peter Edles Год: 2005 |