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Building Routes to Customers: Proven Strategies for Profitable Growth Автор: Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer Год: 2009 |
Generatingfunctionology (mostly combinatorics) Автор: Wilf. |
Winning with Customers Автор: D. Keith Pigues Год: 2010 |
Customer Advisory Boards: A Strategic Tool for Customer Relationship Building Автор: David L Loudon Год: 2003 |
Delivering Knock Your Socks Off Service Автор: Performance Research Associates Год: 2006 |