Up Your Service Insights

Up Your Service Insights
Автор
 
Год
 
Страниц
 
208
ISBN
 
9810459394
Издатель
 
Harvard Business School Press
Категория
 
Ваш потребитель

Описание:

Amazing stories of spectacular service ? and how you can do it, too. Real drama and trauma of service disasters ? and what you must avoid. Key lessons and learning points to motivate your staff, build your service culture, and keep your customers coming back for more. Come on! Join Ron Kaufman on an incredible trip around the world in the quest for superior service.

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