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Сортировать по: году, названию, автору (А → Я) Результаты 1 - 20 из примерно 282.
Customer Service Done RightCustomer Service Done Right
Автор: Zarifa Willard
Web Systems Design And Online Consumer BehaviorWeb Systems Design And Online Consumer Behavior
Автор: Yuan Gao
Год: 2009
Convergence Marketing: Strategies for Reaching the New Hybrid ConsumerConvergence Marketing: Strategies for Reaching the New Hybrid Consumer
Автор: Yoram Wind, Vijay Mahajan
Год: 2002
Consumption and the Making of Respectability, 1600-1800Consumption and the Making of Respectability, 1600-1800
Автор: Woodruff D. Smith
Год: 2005
Quest for LoyaltyQuest for Loyalty
Автор: William Porter
Год: 2000
Quality Service: What Every Hospitality Manager Needs to KnowQuality Service: What Every Hospitality Manager Needs to Know
Автор: William B. Martin
Год: 1994
Telephone Skills for Professionals in Health CareTelephone Skills for Professionals in Health Care
Автор: Wendy Leebov
Год: 2000
Resolving Complaints for Professionals in Health CareResolving Complaints for Professionals in Health Care
Автор: Wendy Leebov
Год: 2000
Services MarketingServices Marketing
Автор: Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
Год: 2000
Confronting ConsumptionConfronting Consumption
Автор: Thomas Princen, Michael Maniates, Ken Conca
Год: 1990
Skillsharpener: Training for the Frontline (Skillsharpener)Skillsharpener: Training for the Frontline (Skillsharpener)
Автор: The Editors of the Customer Communicator
Год: 2000
C.H.A.R.M. School: Lessons in Customer Hostility and Rage ManagementC.H.A.R.M. School: Lessons in Customer Hostility and Rage Management
Автор: Terry, Ph.D Riley, Terry Riley
Год: 2000
As We Forgive Our Debtors: Bankruptcy and Consumer Credit in AmericaAs We Forgive Our Debtors: Bankruptcy and Consumer Credit in America
Автор: Teresa A. Sullivan, Elizabeth Warren, Jay Lawrence Westbrook
Год: 2001