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Сортировать по: году, названию, автору (А → Я) Результаты 121 - 140 из примерно 282.
A Practical Guide to Call Center TechnologyA Practical Guide to Call Center Technology
Автор: Andrew Waite, Andrew J. Waite
Год: 2002
Information Technology Enabled Customer ServiceInformation Technology Enabled Customer Service
Автор: Tapio Reponen
Год: 2002
Provide Information to ClientsProvide Information to Clients
Автор: Melanie Bhagat
Год: 2002
Managing the Customer Experience: Turning Customers into AdvocatesManaging the Customer Experience: Turning Customers into Advocates
Автор: Shaun Smith, Joe Wheeler
Год: 2002
The Social Psychology of Consumer Behaviour (Applying Social Psychology)The Social Psychology of Consumer Behaviour (Applying Social Psychology)
Автор: Richard Bagozzi, Zynep Gurhan-Canli, Joseph R Priester
Год: 2002
Hub Culture : The Next Wave of Urban ConsumersHub Culture : The Next Wave of Urban Consumers
Автор: Stan Stalnaker
Год: 2002
Convergence Marketing: Strategies for Reaching the New Hybrid ConsumerConvergence Marketing: Strategies for Reaching the New Hybrid Consumer
Автор: Yoram Wind, Vijay Mahajan
Год: 2002
Cycles: How We Will Live, Work, and BuyCycles: How We Will Live, Work, and Buy
Автор: Maddy Dychtwald
Год: 2002
Building Great Customer ExperiencesBuilding Great Customer Experiences
Автор: Colin Shaw, John Ivens
Год: 2002
Tele-Stress - Relief For Call Center Stress SyndromeTele-Stress - Relief For Call Center Stress Syndrome
Автор: Stephen Coscia
Год: 2001
Managing Customer Value: Creating Quality and Service That Customers Can SeeManaging Customer Value: Creating Quality and Service That Customers Can See
Автор: Bradley T. Gale, Robert Chapman Wood
Год: 2001
Synchroservice!: The Innovative Way to Build a Dynasty of CustomersSynchroservice!: The Innovative Way to Build a Dynasty of Customers
Автор: Richard J. Schonberger, Edward M., Jr. Knod
Год: 2001
Build a Continuing Relationship (Retailing Smarts Series)Build a Continuing Relationship (Retailing Smarts Series)
Автор: C. Siva Ram Murthy, G. Manimaran
Год: 2001
Building Customer-Based Project OrganizationsBuilding Customer-Based Project Organizations
Автор: Jeffrey K. Pinto, Pekka Rouhiainen
Год: 2001
Customer Service ExcellenceCustomer Service Excellence
Автор: Debra J. MacNeill
Год: 2001
Customers Are People: The Human TouchCustomers Are People: The Human Touch
Автор: John McKean, John McKean
Год: 2001
New Economy--New Competition: The Rise of the Consumer?New Economy--New Competition: The Rise of the Consumer?
Автор: David Asch, Brian Wolfe
Год: 2001
Using Surveys to Value Public Goods: The Contingent Valuation Method (Resources for the Future)Using Surveys to Value Public Goods: The Contingent Valuation Method (Resources for the Future)
Автор: Robert Cameron Mitchell, Richard T. Carson
Год: 2001