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Value-Based Marketing for Bottom-Line success : 5 Steps to Creating Customer Value
Автор:
J. Nicholas DeBonis, Eric W. Balinski, Philip Allen
Год:
2000
Customer Service: A Practical Approach
Автор:
Elaine K. Harris
Год:
2000
The One to One Manager: Real-World Lessons in Customer Relationship Management (One to One)
Автор:
Don Peppers, Martha, Phd Rogers
Год:
2000
Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention
Автор:
Edited by Thorsten Hennig-Thurau, Ursula Hansen
Год:
2000
Customer-Friendly: Design Guidelines for E-Commerce
Автор:
Joseph Feller
Год:
2000
C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management
Автор:
Terry, Ph.D Riley, Terry Riley
Год:
2000
The Blueprint for CRM Success: Results of a Comprehensive Study Identifying Best Practices Leading To ROI And Factors Contributing To Failure
Автор:
Dick Lee, David Mangen, Bob Thompson
Год:
2000
Strategic CRM V2.0: the Field-Tested, Research-Validated Best Practices Manual For Generating ROI from CRM
Автор:
Dick Lee
Год:
2000
Your Customer $ystem
Автор:
Dr. Daniel R. Price
Год:
2000
Skillsharpener: Training for the Frontline (Skillsharpener)
Автор:
The Editors of the Customer Communicator
Год:
2000
Breaking Through : Implementing Customer Focus in Enterprises
Автор:
Sandra Vandermerwe
Год:
2000
The Customer: You Deserve Customer Satisfaction
Автор:
Gerald Mark Breen
Год:
2000
Deliver and Monitor a Service to Customers
Автор:
Eva Burbury
Год:
2000
Mastering Customer Service
Автор:
Michael Young
Год:
2000
Service With a Smile
Автор:
Christine West
Год:
2000
Customer Connections: New Strategies for Growth
Автор:
Robert E. Wayland, Paul M. Cole
Год:
2000
Resolve Customer Complaints
Автор:
Melody R. Green
Год:
2000
The Modern-Day Service Professional : Succeeding in the Hospitality Industry
Автор:
David J. Moran, William Brent Felstead
Год:
2000
Generating Trust in Online Business: From Theory to Practice (Communicators)
Автор:
Magda Fusaro, Yves Theoret, Claude-Yves Charron
Год:
2000
Maximising Profits: The Customer Centric Approach
Автор:
Raymond Teo, Sharon Fong
Год:
2000
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