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Сортировать по: году, названию, автору (Я → А) Результаты 141 - 160 из примерно 282.
Store Wars : The Battle for Mindspace and ShelfspaceStore Wars : The Battle for Mindspace and Shelfspace
Автор: Judith Corstjens, Marcel Corstjens
Год: 2001
Beyond Listening: Learning the Secret Language of Focus GroupsBeyond Listening: Learning the Secret Language of Focus Groups
Автор: Bonnie Goebert, Herma Rosenthal
Год: 2001
Consumer Behavior (7th Edition)Consumer Behavior (7th Edition)
Автор: Leon Schiffman, Leslie Kanuk
Год: 2001
Call Center Forecasting and Scheduling: The Best of Call Center Management ReviewCall Center Forecasting and Scheduling: The Best of Call Center Management Review
Автор: Gerry Barber, Brad Cleveland, Henry Dortmans
Год: 2001
Be Our Guest: Perfecting the Аrt of Customer ServiceBe Our Guest: Perfecting the Аrt of Customer Service
Автор: Michael D. Eisner
Год: 2001
Lessons in Service from Charlie TrotterLessons in Service from Charlie Trotter
Автор: Ed Lawler, Edmund Lawler, Charlie Trotter
Год: 2001
Managing ExpectationsManaging Expectations
Автор: Naomi Karten
Год: 2001
UP Your Service!UP Your Service!
Автор: Ron Kaufman
Год: 2001
Building Great Customer ExperiencesBuilding Great Customer Experiences
Автор: Colin Shaw, John Ivens
Год: 2002
50 Powerful Ideas You Can Use to Keep Your Customers50 Powerful Ideas You Can Use to Keep Your Customers
Автор: Paul R. Timm
Год: 2002
Social Economics: Market Behavior in a Social EnvironmentSocial Economics: Market Behavior in a Social Environment
Автор: Gary S. Becker, Kevin M. Murphy
Год: 2002
Harvard Business Review on Customer Relationship ManagementHarvard Business Review on Customer Relationship Management
Автор: C.K. Prahalad, Patrica B. Ramaswamy, Jon R. Katzenbach, Chris Lederer, Sam Hill
Год: 2002
Smart Things to Know About, TeamsSmart Things to Know About, Teams
Автор: Annemarie Caracciolo, Annemarie Carracciolo
Год: 2002