Telephone Skills for Professionals in Health Care
 |
|
Описание:
This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworkers and other customers. It includes scripts, self-assessment and practice exercises to help employees become more conscious of their customersA? needs and more adept at handling their phone interactions.Похожие книги
 | Sense and Respond : The Journey to Customer Purpose Автор: Sue Barlow Год: 2005 |
 | Fundamentals of Customer-Focused Management : Competing through Service Автор: Joby John Год: 2003 |
| Branded Customer Service: The New Competitive Edge Автор: Barlow J., Srewart P. Год: 2004 |
 | Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability Автор: Stanley A. Brown Год: 1998 |
 | Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.) Автор: Rebecca L., Csp, Cmc Morgan Год: 2002 |
 | Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Автор: John R. DiJulius III Год: 2001 |