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Citizen Brand: 10 Commandments for Transforming Brands in a Consumer Democracy
Автор:
Marc Gobe
Год:
2001
Why Customers Come Back: How to Create Lasting Customer Loyalty
Автор:
Manzie R. Lawfer
Год:
2004
Generating Trust in Online Business: From Theory to Practice (Communicators)
Автор:
Magda Fusaro, Yves Theoret, Claude-Yves Charron
Год:
2000
Cycles: How We Will Live, Work, and Buy
Автор:
Maddy Dychtwald
Год:
2002
The Rise of the Hispanic Market in the United States: Challenges, Dilemmas, and Opportunities for Corporate Management
Автор:
Louis E. V. Nevaer
Год:
2003
101 Stupid Things Salespeople Do To Sabotage Success
Автор:
Loper, Mark S. Loper
Call Center Success: Essential Skills for CSRs
Автор:
Lloyd C. Finch
Год:
2000
Marianne in the Market: Envisioning Consumer Society in Fin-de-Siecle
Автор:
Lisa Tiersten
Год:
2005
The Experience! How to Wow Your Customers and Create a Passionate Workplace
Автор:
Lior Arussy
Год:
2002
Multicultural Customer Service
Автор:
Leslie Aguilar, Linda Stokes
Год:
1999
Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success
Автор:
Leonard L. Berry
Год:
2003
Consumer Behavior (7th Edition)
Автор:
Leon Schiffman, Leslie Kanuk
Год:
2001
Salon Dialogue for Successful Results
Автор:
Lee Hoffman
Год:
2000
The Urge to Splurge: A Social History of Shopping
Автор:
Laura Byrne Paquet, Laura Byrne Paquet
Год:
1993
Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series)
Автор:
Kristin Anderson, Ron Zemke
Год:
2004
Electronic Bill Presentment and Payment (Advanced and Emerging Communications Technologies Series)
Автор:
Kornel Terplan
Год:
2001
New Age Capitalism: Making Money East of Eden
Автор:
Kimberly J. Lau
Год:
2008
Best of Class: Building a Customer Service Organization (Executive Excellence Classics)
Автор:
Ken Shelton
Год:
2004
A Paradigm of Customer Recovery: Customer Care from a Practical Approach
Автор:
Ken G. Dawson, Ken Dawson
Год:
2000
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
Автор:
Keith Dawson
Год:
1997
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