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The Customer Response Management Handbook: Building, Rebuilding, and Improving Your Results
Автор:
Darlene D. Richard
Год:
1996
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
Автор:
Keith Dawson
Год:
1997
Consumer Culture and Modernity
Автор:
Don Slater
Год:
1997
The Consumer Trap: Big Business Marketing in American Life (The History of Communication)
Автор:
Michael Dawson
Год:
1997
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Автор:
Jeffrey Gitomer
Год:
1998
Attracting Perfect Customers: The Power of Strategic Synchronicity
Автор:
Stacey Hall, Jan Brogniez
Год:
1998
Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability
Автор:
Stanley A. Brown
Год:
1998
The Laws of Choice: Predicting Customer Behavior
Автор:
Eric Marder
Год:
1998
Mind Your PS & Qs
Автор:
David Covey
Год:
1998
Repair Your Own Credit and Deal With Debt
Автор:
Brette McWhorter Sember
Год:
1999
Become The Brand of Choice: Make Your Name a Powerful Brand and Earn Millions
Автор:
Jason Hartman
Год:
1999
Curso sobre derivados
Автор:
Reuters
Год:
1999
Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management
Автор:
Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger
Год:
1999
Multicultural Customer Service
Автор:
Leslie Aguilar, Linda Stokes
Год:
1999
Why We Buy: The Science Of Shopping
Автор:
Paco Underhill
Год:
2000
The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services
Автор:
Paul Dunn, Ronald J. Baker
Год:
2000
The Personality Continuum and Consumer Behavior:
Автор:
Paul J. Albanese
Год:
2000
What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability
Автор:
Stanley A. Brown
Год:
2000
Emotional Value: Creating Strong Bonds With Your Customers
Автор:
Janelle Barlow, Dianna Maul
Год:
2000
Providing Quality Service: What Every Hospitality Service Provider Needs to Know
Автор:
William B. Martin
Год:
2000
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