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Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality
Автор:
Stanley A. Brown, Moosha Gulycz
Год:
2002
Consumption, Globalization and Development
Автор:
Jeffrey James
Год:
2002
Consumption: Critical Concepts in the Social Sciences (Four Volume Set)
Автор:
Daniel Miller
Год:
2002
Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.)
Автор:
Rebecca L., Csp, Cmc Morgan
Год:
2002
A Practical Guide to Call Center Technology
Автор:
Andrew Waite, Andrew J. Waite
Год:
2002
Information Technology Enabled Customer Service
Автор:
Tapio Reponen
Год:
2002
Provide Information to Clients
Автор:
Melanie Bhagat
Год:
2002
Managing the Customer Experience: Turning Customers into Advocates
Автор:
Shaun Smith, Joe Wheeler
Год:
2002
The Social Psychology of Consumer Behaviour (Applying Social Psychology)
Автор:
Richard Bagozzi, Zynep Gurhan-Canli, Joseph R Priester
Год:
2002
Hub Culture : The Next Wave of Urban Consumers
Автор:
Stan Stalnaker
Год:
2002
Convergence Marketing: Strategies for Reaching the New Hybrid Consumer
Автор:
Yoram Wind, Vijay Mahajan
Год:
2002
Cycles: How We Will Live, Work, and Buy
Автор:
Maddy Dychtwald
Год:
2002
Managing Brand Equity
Автор:
David A. Aaker
Год:
2003
Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success
Автор:
Leonard L. Berry
Год:
2003
Collections Made Easy: Fast, Efficient, Proven Techniques to Get Cash from Your Customers
Автор:
Carol S. Frischer
Год:
2003
Wealthy Choices : The Seven Competencies of Financial Success
Автор:
Penelope Tzougros
Год:
2003
The Relationship Edge in Business : Connecting with Customers and Colleagues When It Counts
Автор:
Jerry Acuff, Wally Wood
Год:
2003
The Breakthrough Zone : Harnessing Consumer Creativity for Business Innovation
Автор:
Roy Langmaid, Mac Andrews
Год:
2003
Customer Service Training
Автор:
Maxine Kamin
Год:
2003
Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Автор:
Culinary Institute of America
Год:
2003
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