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Beyond Customer Service (Fifty-Minute Series Book)
Автор:
Richard F. Gerson
Год:
2000
Beyond Listening: Learning the Secret Language of Focus Groups
Автор:
Bonnie Goebert, Herma Rosenthal
Год:
2001
Breaking Through : Implementing Customer Focus in Enterprises
Автор:
Sandra Vandermerwe
Год:
2000
Build a Continuing Relationship (Retailing Smarts Series)
Автор:
C. Siva Ram Murthy, G. Manimaran
Год:
2001
Building Customer-Based Project Organizations
Автор:
Jeffrey K. Pinto, Pekka Rouhiainen
Год:
2001
Building Great Customer Experiences
Автор:
Colin Shaw, John Ivens
Год:
2002
Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management
Автор:
Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger
Год:
1999
Building the Sale (Retailing Smarts Series)
Автор:
Geri McArdle
Год:
2000
Business Process Mapping: Improving Customer Satisfaction
Автор:
J. Mike Jacka, Paulette J. Keller
Год:
1977
C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management
Автор:
Terry, Ph.D Riley, Terry Riley
Год:
2000
Call Center Benchmarking
Автор:
Jon Anton, David Gustin
Год:
2000
Call Center Forecasting and Scheduling: The Best of Call Center Management Review
Автор:
Gerry Barber, Brad Cleveland, Henry Dortmans
Год:
2001
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
Автор:
Keith Dawson
Год:
1997
Call Center Success: Essential Skills for CSRs
Автор:
Lloyd C. Finch
Год:
2000
Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.)
Автор:
Rebecca L., Csp, Cmc Morgan
Год:
2002
Citizen Brand: 10 Commandments for Transforming Brands in a Consumer Democracy
Автор:
Marc Gobe
Год:
2001
Clients Forever : How Your Clients Can Build Your Business for You
Автор:
Doug Carter
Год:
2004
Closing the Sale (Retailing Smarts Series)
Автор:
Geri McArdle
Год:
2000
Coaching in the Library: A Management Strategy for Achieving Excellence (Ala Editions)
Автор:
Ruth F. Metz
Год:
2004
Collections Made Easy: Fast, Efficient, Proven Techniques to Get Cash from Your Customers
Автор:
Carol S. Frischer
Год:
2003
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