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Coaching in the Library: A Management Strategy for Achieving Excellence (Ala Editions)

Coaching in the Library: A Management Strategy for Achieving Excellence (Ala Editions)
Автор: Ruth F. Metz
Год: 2004

Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series)

Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series)
Автор: Jon Anton, Natalie L. Petouhoff
Год: 2004

Customer Care Excellence: How to Create an Effective Customer Focus (Professional Paperbacks)

Customer Care Excellence: How to Create an Effective Customer Focus (Professional Paperbacks)
Автор: Sarah Cook
Год: 2004

Why Customers Come Back: How to Create Lasting Customer Loyalty

Why Customers Come Back: How to Create Lasting Customer Loyalty
Автор: Manzie R. Lawfer
Год: 2004

Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries

Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries
Автор: Peter Hernon, John R. Whitman
Год: 2004

Just Say Yes!: Extreme Customer Service...How to Give It! How to Get It!

Just Say Yes!: Extreme Customer Service...How to Give It! How to Get It!
Автор: Philip R. Nulman
Год: 2004

Best of Class: Building a Customer Service Organization (Executive Excellence Classics)

Best of Class: Building a Customer Service Organization (Executive Excellence Classics)
Автор: Ken Shelton
Год: 2004

Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service-And What Should Happen!

Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service-And What Should Happen!
Автор: Darryl S. Doane, Rose D. Sloat
Год: 2004

Stop the Bad Service

Stop the Bad Service
Автор: Margo Chevers
Год: 2004

Up Your Service Insights

Up Your Service Insights
Автор: Ron Kaufman
Год: 2004

Warranties: Planning, Analysis, and Implementation

Warranties: Planning, Analysis, and Implementation
Автор: James R. Brennan
Год: 2004

Service Quality: New Directions in Theory and Practice

Service Quality: New Directions in Theory and Practice
Автор: Roland T. Rust, Richard L. Oliver
Год: 2004

Sowing the American Dream: How Consumer Culture Took Root in the Rural Midwest

Sowing the American Dream: How Consumer Culture Took Root in the Rural Midwest
Автор: David Blanke
Год: 2004

The Future of Retail Banking: Delivering Value to Global Customers

The Future of Retail Banking: Delivering Value to Global Customers
Автор: Joseph A. DiVanna
Год: 2004

The Customer Management Scorecard: Managing CRM for Profit

The Customer Management Scorecard: Managing CRM for Profit
Автор: Bryan Foss, Merlin Stone, Neil Woodcock
Год: 2004

How to Become a GREAT Call Center Manager

How to Become a GREAT Call Center Manager
Автор: Dan Coen, Howard Cole
Год: 2004

Market-Driven Management : How to Define, Develop, and Deliver Customer Value (Wiley Series on Marketing Management)

Market-Driven Management : How to Define, Develop, and Deliver Customer Value (Wiley Series on Marketing Management)
Автор: Frederick E. Webster
Год: 2004

Coordinate Implementation of Customer Service Strategies

Coordinate Implementation of Customer Service Strategies
Автор: Jacintha Brown
Год: 2004

Consumption (Key Ideas)

Consumption (Key Ideas)
Автор: Robert Bocock
Год: 2005

Lead Us Into Temptation

Lead Us Into Temptation
Автор: James B. Twitchell
Год: 2005

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